Customer Care Associate

Fujifilm•Wayne, NJ

1d•$21 - $25•Onsite

About The Position

This position reports directly to the Manager, Customer Care Department (ES) and provides "best in class" customer service that surpasses customer expectations and all competitive standards. At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

Customer service oriented with attention to detail and can develop and maintain effective relationships with internal and external key members.
Ability to work independently and in a close team environment.
Operate computers, copy machines and calculators to perform calculations and produce documents.
Able to professionally communicate with internal and external customers to provide superior customer service.
Able to investigate and resolve discrepancies.
Proficient in Word, Excel, PowerPoint, Google, SAP and ASTEA
Aptitude to learn new software applications.
3 + year work experience working in a fast-paced customer service/support environment preferably in a medical device industry.
Ability to research and analyze various types of data information.
Ability to prioritize work.
Ability to read, analyzes, and interprets essential job-related documents.
Ability to present and speak effectively and professionally to all internal and external customers.
Ability to calculate and match figures and amounts.

Nice To Haves

advanced degree strongly preferred

Responsibilities

Manage and process purchase order for accessories received via, but not limited to, fax or e-mail.
Create Return Authorization's (RMA) to end user customer.
Generate and submit sales quotations and service contracts within twenty-four (24) hours of receipt.
Same day disbursement of loaners along with the retrieval ten (10) business days after shipment of repaired equipment sent back to the customer.
Loaner Reassignments.
After an invoice is generated and printed, ensure the system is maintained with sold equipment, customer name, address, and extended warranty information.
Respond and resolve all customer complaints and inquiries in a timely manner.
Perform filing on a daily basis of customer invoices and work orders.
Receives Demo Equipment Requests from Field Sales; works with Service to Schedule Items to be repaired in time to meet Date of Demo, if not already Ready to Go.
Executes Demo Consignments thru System, ExFM.
Overall and monthly Demo Inventory, Fulfillment and Reconciliation.
Retrieval of Demo Equipment once Demo is concluded within 7 business days.
Receives Trade Show Equipment Requests from Product Management; once received must execute Equipment in a timely manner.
Monthly Inventories Reports to Manager on Loaner/Demo Requests and Loaner/Demo Retrieved.
Other duties as required and requested by Management or Manager.
Adheres to all safety policies and procedures.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.