Customer Care Associate (WFH)

American Income Life Insurance Company•Winnipeg, MB

6d•Remote

About The Position

We work with members and families across the United States, Canada, and New Zealand, helping them better understand benefit programs designed to provide long-term protection and peace of mind. Through partnerships with unions, credit unions, and association-based groups, we focus on delivering clear information, dependable service, and support members can rely on. This role is focused on guiding members through the benefit information available to them. You will help answer questions, review options, assist with simple enrollment steps, and ensure each member receives professional, easy-to-understand support. The people you connect with are already affiliated with the groups and programs we serve.

Requirements

Strong communication skills
Organized, reliable, and detail-focused
Comfortable speaking with members by phone or video
Able to follow training systems and structured procedures
Professional, patient, and service-oriented
Focused on providing a positive member experience

Responsibilities

Provide members with benefit information and confirm eligibility
Respond to incoming calls and help direct members appropriately
Follow up with clients regarding questions, requests, or next steps
Explain coverage options in a clear and professional manner
Use Needs Analysis tools to help identify suitable program recommendations
Stay informed on product updates, policy changes, and available offerings through ongoing training
Maintain accurate records and follow established processes