Customer Care Associate

Mountain Area Health Education Center - MAHEC • Asheville, NC

6d • Onsite

About The Position

The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.

Requirements

• Advanced computer skills as related to working with medical office software program(s)
• Experience with Electronic Health Records
• Knowledge of medical office functions including business office work flows
• High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.

Nice To Haves

• Ability to speak Spanish strongly preferred
• Previous experience in a medical office/clinical environment preferred.

Responsibilities

• Check-in patients via phone or live
• Update patients demographic and insurance information
• Verify insurance as needed
• Collect payments and reconcile cash drawers as assigned
• Refer patients to financial advocates as needed
• Prepare and provide appropriate patient paperwork
• Respond to walk-in patient needs
• Monitor waiting room for delays
• Check-out patients
• Schedule appointments
• Provide patients with clinical summary following visit
• Coordinate interpreting services for patients
• Reconcile appointments
• Answer phones, checks voicemails, monitors phone volume
• Collects and distributes mail
• Scan and fax documents
• Monitors appropriate electronic health record inbox and provides follow-up
• Participates in orientation of new staff
• Float in between front desk and scheduling areas as needed
• Provide satellite coverage as assigned
• Participate in process improvement of new and existing workflows
• Actively embraces and supports divisional and organizational initiatives
• Participate in outreach initiatives, community events, and seasonal clinics

Benefits

• MAHEC Total Rewards Package
• Public Service Loan Forgiveness (PSLF) Program eligibility
• Flu vaccine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED