Customer Care Associate

Ontra • Minneapolis, MN

36d • $48,800 - $68,300 • Remote

About The Position

Ontra is seeking a Customer Care Associate reporting to our Senior Manager, Customer Care on our Customer Success team.
We're looking for someone excited to empower customers by delivering exceptional support, providing timely solutions, and sharing expert product knowledge.
If you are an analytical and creative problem-solver who thrives on finding solutions in the face of challenges, and excels in customer service by empathetically addressing needs and ensuring positive experiences, we'd love to get to know you!

Requirements

• Experience: At least one year of customer/product support within a tech company or comparable experience
• Self-Starter: Comfortable working remotely. Enthusiasm for an agile working environment.
• Communication Skills: Strong verbal, written, and interpersonal communication abilities.
• Customer Interaction: Ability to communicate confidently and empathetically with customers, demonstrating a passion for providing support.
• Collaborative Problem Solving: Employ analytical skills to address everyday challenges by: deconstructing tasks into manageable components, assessing various courses of action, and formulating practical and efficient resolutions.

Responsibilities

• Customer Support: Provide timely and personalized assistance to customers, legal network, and team members through ticket systems and, when necessary, via live calls or Zoom meetings.
• Product Knowledge: Develop a comprehensive understanding of company products to address customer inquiries and troubleshoot issues effectively.
• Project Participation: Participate in project work that aligns with and supports the company's Objectives and Key Results (OKRs).
• Empowerment: Equip customers with the necessary tools and information to fully utilize the value of the products, enhancing their overall experience.
• Collaboration: Work closely with other departments to ensure consistent and accurate support and to share insights that benefit the organization.

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed