Customer Care and Sales Advisor - I

Cable ONE • McComb, MS

4d • Onsite

About The Position

This is an entry-level position focused on customer care and sales within a designated region or business area. The role involves responding to customer inquiries, addressing service requests, providing billing information, resolving issues, and utilizing sales skills to offer additional services. The position requires learning and applying customer care and sales concepts, procedures, and methodologies.

Requirements

• Ability to work on-site at a store location
• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to lift up to 10 pounds

Responsibilities

• Learn and apply Retention, Sales, and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, resolving standard issues or educating customers on resolution steps, scheduling service appointments when resolution isn’t possible, arranging product returns or exchanges, and managing add/change/delete requests in hosted platforms.
• Use effective telephone-based selling skills to build rapport and identify customer issues, offer creative solutions and explain product/service benefits, negotiate household spend and upsell additional services, and accurately and efficiently input orders.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Benefits

• Medical, dental, and vision plans start immediately
• Life insurance for you and your loved ones
• Generous paid time off for vacations, holidays, and personal days
• 401(k) with 100% company match (up to 5%) from day one
• Group legal plan and identity theft protection
• Tuition reimbursement up to $5,250 in your first year
• Participate in community support programs across the U.S.
• Recognition and awards programs highlight your achievements
• Clear advancement opportunities
• Collaborative work environment where ideas and teamwork thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED