Customer Care and Sales Advisor I
About The Position
This role involves learning and applying Retention, Sales, and Customer Care concepts, procedures, and methodologies. You will perform entry-level sales and support tasks within a designated region or business area. Responsibilities include responding to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication, actively listening to understand customer needs with empathy and respect, and handling various customer-facing duties. These duties include addressing requests to disconnect or remove services, providing billing and pricing information, resolving standard issues or educating customers on resolution steps, scheduling service appointments, and arranging product returns or exchanges. You will also manage add/change/delete requests in hosted platforms. Additionally, you will use effective telephone-based selling skills to build rapport, identify customer issues, offer creative solutions, explain product/service benefits, negotiate household spend, upsell additional services, and accurately input orders. The goal is to meet or exceed weekly and monthly sales activity goals. You will follow company-approved scripts for consistent communication and assist with special projects as assigned.
Requirements
- Ability to work on-site at a store location
- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
Responsibilities
- Learn and apply Retention, Sales, and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Actively listen and ask questions to understand customer needs, showing empathy and respect.
- Handle a variety of customer-facing duties, including: Addressing requests to disconnect or remove services, Providing billing and pricing information, Resolving standard issues or educating customers on resolution steps, Scheduling service appointments when resolution isn’t possible, Arranging product returns or exchanges, Managing add/change/delete requests in hosted platforms.
- Use effective telephone-based selling skills to build rapport and identify customer issues.
- Offer creative solutions and explain product/service benefits.
- Negotiate household spend and upsell additional services.
- Accurately and efficiently input orders.
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication.
- Assist with special projects as assigned.
Benefits
- Medical, dental, and vision plans start immediately
- Life insurance for you and your loved ones
- Generous paid time off for vacations, holidays, and personal days
- 401(k) with 100% company match (up to 5%) from day one
- Group legal plan
- Identity theft protection
- Tuition reimbursement up to $5,250 in your first year
- Participate in community support programs across the U.S.
- Recognition and awards programs highlight your achievements
- Clear advancement opportunities
- Collaborative work environment where ideas and teamwork thrive
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
