Customer Care and Call center representative

Lindsay Volvo Cars of Alexandria•Alexandria, VA

9d•Onsite

About The Position

This role involves managing customer interactions through phone calls, emails, and texts. Responsibilities include scheduling appointments, coordinating loaner and valet services, assisting customers with check-in and check-out, and performing administrative tasks such as scanning and filing. The position requires a professional and enthusiastic attitude, excellent communication skills, and the ability to multitask in a fast-paced environment. Afternoon availability is a must.

Requirements

Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced.
Afternoon availability is required

Nice To Haves

Previous experience with phones or customer service is preferred
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

Responsibilities

Answer incoming phone calls and Make outbound calls
Scheduled appointments, Coordinate loaners and valet appointments
Greet, assist, and check-out service customers
Contact Customers via email, phone or text
Assist with other Cashier and call center duties, as assigned by the service director
Scanning and filing