Customer Care Agent Mon-Fr 8:00am-4:30pm

Vital Holdings LLC • Aurora, CO

3d • $22 - $24 • Onsite

About The Position

This position is responsible for interacting with customers to provide information in response to inquiries regarding services, while resolving customer concerns and ensuring a high level of customer satisfaction.

Requirements

• Ability to work on multiple and varied internal teams that include accounting, customer service, sales, operations, and corporate support personnel on a wide range of projects and initiatives.
• Ability to work with internal and external customers, vendors, and suppliers.
• Ability to retain knowledge of product and service details, pricing, and SLAs.
• Effective time manager and multi-tasker.
• Able to deal with multiple unexpected pivots during day-to-day operations in a professional and pleasant manner.
• Must have proven customer support experience.
• Basic understanding of proper spelling and grammar.
• Proven pleasant phone and chat voice/manner.
• Ability to operate and maintain basic office equipment including, but not limited to, printers, copiers, scanners, and desktops.
• Typing skill minimums of 55 wpm and 95% accuracy.
• Ten-key proficiency.

Nice To Haves

• One (1) year experience in a related role and/or industry preferred.

Responsibilities

• Field inbound customer complaints and provide appropriate solutions and alternatives in accordance with established SLAs.
• Identify and assess client needs and provide timely follow-up to improve overall customer satisfaction.
• Answer incoming phone calls, chats, and emails. Monitor relevant Teams and Salesforce conversations and participate when appropriate.
• Schedule requested shred and storage services in order management system and post to routing software in a timely manner.
• Service retail drop-off service customers, following shred compliance procedures for paper collection and then ringing out via virtual register software platform.
• Provide daily general troubleshooting support and perform necessary month-end adjustments for inbound billing items.
• Reconcile disputed billing claims in ERP platform.
• Post recycling tickets to appropriate tracking form(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed