Customer Care Agent

Star Group, LP•Newtown, PA

12d

About The Position

The Customer Care Agent handles inbound and outbound service calls for an established customer base, answering questions and providing consultation on pricing, service plans, and billing issues. The role emphasizes exceptional customer care and uses communication and active listening skills to help customers. Agents may also have opportunities for advancement within the organization.

Requirements

High school diploma or equivalent.
One to two years of experience in a customer-facing role.
Ability to work well in a fast-paced environment.
Excellent telephone skills.
Strong troubleshooting abilities.
Solid negotiating skills.
Computer proficiency.
Flexibility to work weekday and weekend shifts.
Pleasant, professional, and engaging personality; ability to work independently and in a team.
Detail-oriented, focused, flexible, and adaptable.
Excellent verbal and written communication, interpersonal, and active listening skills.
Ability to interact effectively with customers and coworkers.

Nice To Haves

Prior experience in a customer service setting.

Responsibilities

Handle incoming customer calls and make outbound calls for follow-up and upselling.
Prepare account changes.
Troubleshoot and resolve customer issues.
Identify and act on potential new sales opportunities.
Assist with customer retention.
Work with other departments to ensure timely resolution of customer issues.
Negotiate customer prices, service plan payments, and billing issues in accordance with company guidelines.
Provide exceptional service through effective communication and active listening.