Customer Care Agent

Ignyte Insurance•Warwick, RI

7d•$20 - $25•Hybrid

About The Position

As the nation’s original travel insurance comparison site, InsureMyTrip, a member of the Ignyte Insurance group of companies, has over 20 years of experience connecting travelers with the best trip policy. Joining the InsureMyTrip Team means having the advantages of being part of a leading company while enjoying many of the benefits more typical of a startup culture. You’ll have the ability to make an impact, influence key strategic decisions and create or change processes. At InsureMyTrip, our Customer Care Agents are trusted guides who help travelers navigate their travel insurance options with confidence. In this role, you’ll connect with customers, understand their needs, and recommend coverage that helps them make informed decisions while directly contributing to the success of our business. But your impact goes beyond the sales. You’ll listen to customer feedback, capture valuable insights, and collaborate with teams across the business to help improve our products and processes. Every conversation is an opportunity to create a great customer experience, drive growth, and help shape the future of InsureMyTrip. This role is Hybrid, you must be able to come into Warwick, RI office. Remote work will not be considered at this time.

Requirements

High School Diploma or Equivalent
Ability to obtain a Property & Casualty License within first 30 days of employment
1-3 years of experience in Travel & Hospitality, Customer Service, Call Center, or Sales environment

Nice To Haves

Experience handling customer interactions across multiple channels (phone, email, chat)
Experience working in a fast-paced, performance-driven environment

Responsibilities

Provide sales and service support to customers through inbound calls, email, and chat
Ask questions to understand customer needs and guide them to the most appropriate coverage
Deliver accurate, clear, and unbiased recommendations based on customer needs
Support customers with updates, changes, and general inquiries
Maintain strong knowledge of products, services, and procedures
Clearly explain coverage, benefits, and limitations to customers
Ensure all customer interactions are documented consistently and accurately to support reporting and analysis
Identify and clearly communicate recurring customer questions, issues, or pain points
Escalate trends or concerns to Supervisors in a timely manner
Follow established workflows, scripts, and processes while adapting to customer needs
Maintain quality, compliance, and accuracy standards in all interactions
Contribute to continuous improvement by providing feedback on customer experience, products, and processes
Support adoption of new processes, tools, and improvements