Customer Care Agent (CCA082426)

SelectQuote, Inc.

3h • Hybrid

About The Position

In this engaging hybrid role, Customer Care Agents combine cross-selling and retention efforts. As the only client-facing team, agents are responsible for cross-selling products across all three divisions of SelectQuote (Senior, Life, Auto & Home). They make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through the utilization of plan benefits. During peak times, agents also enroll clients in Medicare insurance products and facilitate the sale of Medicare plans. The position offers high earning potential, with a base pay plus commissions, averaging $50k annually in the first year and potentially reaching $65k or more for top agents after the first year, with unlimited commission potential. Agents are also eligible for various performance-based bonuses during training.

Requirements

• If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team
• Prolonged periods of sitting at a desk and working on a computer
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps (required to upgrade prior to the start date if not met)
• Work in a private workspace, free of distractions, with no other household traffic (due to HIPAA regulations)
• High school diploma or GED required
• Commit to high-volume hours during peak season
• Ability to adjust to business needs & changes
• Understand the fluidity of this role

Nice To Haves

• Recent insurance, call center, or sales experience preferred

Responsibilities

• Make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction
• Guide members through utilization of plan benefits
• Cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home)
• Enroll clients in Medicare insurance products and facilitate the sale of Medicare plans (during peak times)
• Assist with enrolling clients in their Medicare plans
• Assist our Healthcare Select team with Population Health initiatives
• Assist with other potential responsibilities as needed
• Manipulate multiple systems and find critical information while maintaining a conversation with the client

Benefits

• Medical
• Dental
• Vision
• Voluntary short-term disability
• Company-paid long term disability
• Company-paid life insurance
• Accidental death & dismemberment (AD&D)
• 401(k) + company match
• Discretionary profit sharing
• Paid time off
• Floating holidays
• Tuition reimbursement
• Other paid leaves vary based on work location
• Bonus opportunity during training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees