Call Center - Customer Care Agent ON SITE Fort Meyers, FL

ACE Hardware•Fort Myers, FL

1d•$16•Onsite

About The Position

As a Customer Care Agent, you’ll be on the front lines of Ace Hardware’s support experience—handling high-volume inbound interactions from consumers, retailers, vendors, and internal teams. This is a fast-paced call center environment where success means quickly understanding the issue, using available tools and resources, and guiding the contact to resolution in real time. You’ll spend the majority of your day managing back-to-back calls and digital interactions, while navigating multiple systems and balancing efficiency with a high-quality customer experience.

Requirements

1–2+ years of customer service experience, ideally in a call center or high-volume support environment
Ability to work in a fast-paced, structured environment with continuous workflow
Strong verbal and written communication skills, especially under time pressure
Proven ability to multi-task across systems while actively engaging with customers
Comfortable handling challenging conversations and problem-solving in real time
Ability to learn and apply procedures, policies, and product knowledge quickly
Strong judgment and decision-making skills within defined guidelines
Proficiency with multiple systems and Microsoft Office tools
High level of accountability, reliability, and attention to detail

Responsibilities

Handle a high volume of inbound calls, emails, and chats in a structured call center environment
Quickly identify the caller’s issue or request, often with incomplete information
Use internal knowledge bases, tools, and procedures to research and resolve issues in real time
Clearly communicate solutions and next steps to a wide range of audiences (customers, retailers, vendors, internal partners)
Document interactions accurately in system tools while managing active conversations
Escalate complex or unresolved issues to specialized teams when needed
Balance speed, accuracy, and customer experience while meeting performance expectations
Support additional projects or initiatives during lower call volume periods

Benefits

Weekly Pay
Incentive opportunities (up to a maximum of $350 per month)
Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
21 days of vacation immediately available (prorated in the first year)
Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents.
On-site classes
Facilitator-led courses
Generous tuition assistance program
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more
Adoption cost reimbursement
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events