Customer Care Agent -NZ

Navajo Tribal Utility Authority•Nageezi, NM

20h•Onsite

About The Position

This role is responsible for managing customer service operations, including handling inquiries, processing applications, managing accounts, and ensuring customer satisfaction. The agent will act as a liaison between customers and the Authority, providing information on utility services, billing, and payment arrangements. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to perform various administrative and accounting-related tasks.

Requirements

High School Diploma or GED Certificate
Vocational/Specialized Training
2 - 3 years' experience in Customer and Public Relations
2 - 3 years' experience in Accounting, Bookkeeping and Data Entry
Proficient in Microsoft computer skills (Word, Excel, Power Point and Outlook)
Navajo speaking is required
Valid Driver's License required (subject to motor vehicle record review)

Responsibilities

Create service notifications, obtain initial applications, and gather required documents for utility services.
Provide utility service and related information to the public and employees based on established NTUA Tariff Rules and Regulations.
Contact customers with delinquent accounts to secure payment or establish payment arrangements.
Prepare correspondence and generate reports as required.
Assist and participate in customer orientation and public relations demonstrations.
Research, analyze, and review customer complaints regarding utility service billing, credit, and other concerns, and report findings.
Research and review payments and account liabilities, providing information to appropriate individuals.
Authorize extension of credit based on credit history evaluation, arrange payment terms, and follow up on account collections.
Accept and process forms and applications for special accounts (budget, payment plan, senior citizen, life support).
Prepare special invoicing for miscellaneous receivables.
Calculate, process, and monitor contracts for capital and reimbursable work orders.
Document and follow up on billing inquiries and complaints, and maintain customer files.
Enter and retrieve data in mainframes and personal computers with proficiency and accuracy.
Process various documents and reports, record data, and file.
Balance figures, compute totals, and perform mathematical calculations.
Act as a liaison between customer and the Authority.
Organize workloads to ensure production deadlines are met.
Greet all customers promptly and courteously.
Assist in the survey of proposed or existing facilities.
Process work order close-outs.
Screen visitors and telephone calls, and answer inquiries on departmental procedures and policies.
Direct the disposition of obsolete files in accordance with established schedules or legal requirements.
Type correspondence, reports, memoranda, special projects, and technical papers for department staff.
Edit and correct data or routine documents.
Assist the Cashier when needed.
Make travel and lodging arrangements.
Order office supplies and process purchase requisitions.
Assist the Human Resources department with employment processing and personnel data updates.
Perform other duties as assigned or requested.