MCI Customer Care Agent, Consumer Access, FT, 8A-5P

Baptist Health South Florida • Miami, FL

10d • Hybrid

About The Position

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.

Requirements

• Minimum of two years customer service experience
• Basic computer knowledge
• Good command of written and verbal communication.
• Ability to work well under pressure.

Nice To Haves

• Experience with Customer Relations Management (CRM) application (i.e. Salesforce)
• Experience with Electronic Medical Records (EMR) or scheduling system.

Responsibilities

• Operates telephone switchboard to relay incoming, outgoing, and interoffice calls.
• Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go.
• Escalates consumer concerns across different communication channels.
• Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager.
• Must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED