Customer Care Agent

Dermalogica•Carson, CA

20h•Hybrid

About The Position

Who We Are Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute – the apex of post-graduate skin and body therapy training – we are on an exhilarating journey of expansion. And you could be a part of this adventure! What You'll Do Are you a customer service enthusiast ready to kick-start your career with a globally recognized brand? Dermalogica, a leader in the beauty industry, is seeking motivated individuals to join our dynamic Customer Care team. As a Customer Care Agent, you'll play a pivotal role in providing exceptional service to our valued customers. If you're passionate about delivering superior customer experiences and thrive in a fast-paced, team-oriented environment, we want to hear from you!

Requirements

Bilingual proficiency preferred
High school diploma required
At least one year of customer service experience (preferably in the beauty industry) or one year of experience working with Dermalogica
Strong computer skills, including proficiency in MS Office Suite (Word, Excel, Outlook)
Self-motivated team player who embraces continuous learning and growth opportunities
Excellent written and verbal communication skills
Minimum typing speed of 35 wpm with high attention to detail

Responsibilities

Efficiently handle a high volume of incoming and outgoing calls, emails, and faxes, addressing customer inquiries, order status, product information, and corrections.
Drive sales by promoting new and reformulated products, sharing enticing promotions, and providing comprehensive product knowledge to customers.
Collaborate with cross-functional teams, including sales, education, and finance, to ensure seamless communication and problem-solving for customers.
Maintain accurate order information, confirming requested items, quantities, and pricing, while effectively communicating inventory availability and expected ship dates.
Demonstrate a commitment to continuous learning, actively contributing ideas and suggestions to improve processes and enhance the customer experience.
Provide light administrative support, including filing, as needed.