Customer Care Agent, Consumer Access, FT, Shift Varies
About The Position
This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.
Requirements
- Minimum of two years customer service experience
- Basic computer knowledge
- Good command of written and verbal communication
- Minimum Required Experience: Less than 1 year
Nice To Haves
- Experience with Customer Relations Management (CRM) application (Salesforce)
- Experience with Electronic Medical Records (EMR) or scheduling system
Responsibilities
- Operates telephone switchboard to relay incoming, outgoing, and interoffice calls.
- Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go.
- Escalates consumer concerns across different communication channels.
- Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager.
- Must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
