Part Time Customer Care Agent
About The Position
Careington International Corporation is a solutions-oriented company and an established leader in the field of discount health care since 1979. Our mission is to create discount health programs that are marketable to the employer, profitable to the provider, and economical for the member. We provide contemporary nontraditional health, wellness, and lifestyle benefits, serving over 30 million members across all Careington companies, brands, products, and services. We are continuously seeking innovators to join our fast-paced, forward-thinking team in response to growing demand for our products and services.
Requirements
- Interviews for this opportunity will be onsite at 6435 Flyers Way Frisco, TX 75033.
- Required to use a wired headset
- Able to pass a drug screen and background check
- Knowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.
- 1+ years' experience working with MS Office Suite
- Professional, helpful phone manner with the ability to build strong customer relationships is vital for success
- Attention to detail
Nice To Haves
- Bi-lingual (Spanish) is a plus
- Previous call center experience is preferred
Responsibilities
- Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries
- Provide issue resolution with proper escalation of calls as needed
- Able to manage 30 to 50+ inbound customer service calls per day
Benefits
- Potential pay increase after training and performance reviews.
- Possible pay increase for English/ Spanish speakers after evaluation.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
