Customer Care Agent FT

Zumiez Inc • Lynnwood, WA

1d • $17 - $18 • Onsite

About The Position

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

Requirements

• Must be able to sit and be on the computer for extended periods of time
• Must be able to speak, read, write, and communicate

Responsibilities

• Answers/returns phone calls and emails (in all applicable languages to the agent) to assist our customers with questions including shipment, product details, returns, web questions, etc.
• Reviewing orders for accuracy, details, and potential fraud
• Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
• Upsell products and services when applicable
• Identify, research, and resolve customer issues
• Follow-up on customer inquiries not immediately resolved
• Transfer customer calls to appropriate staff if needed
• Other duties as assigned to assist in department initiatives

Benefits

• Medical, Dental, Vision enrollment
• Paid Time Off
• Paid Parental Leave
• Life Insurance
• Stock Purchase Program
• 401k Enrollment
• Product Discount
• Competitive wages. Pay will vary based on variables such as experience and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed