Customer Care Agent (English and Spanish)

Gameloft

1d • Remote

About The Position

We are hiring a Customer Care Agent (English and Spanish) to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including Disney Magic Kingdoms, Dragons Mania Legends, and Minion Rush.

Requirements

• Fluent English (written and spoken)
• Ukrainian proficiency
• Upper-Intermediate or Advanced level of Spanish is required
• Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
• Ability to manage workload, prioritize tasks, and work effectively under pressure
• Strong communication, empathy, and customer-oriented mindset
• Problem-solving skills with ownership and responsibility for outcomes
• Calm, organized, and proactive approach in stressful situations
• Ability to collaborate effectively within a team and adapt to changes

Responsibilities

• Handle customer requests via tickets, with potential phone support, in English and Spanish
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates

Benefits

• Possibility to work remotely in a global product company with talented people
• Competitive salary based on your experience and skills
• 21 days of paid vacation
• 5 paid sick days
• National holidays
• Medical insurance
• Access to a psychologist
• Parental leave support
• Access to internal learning platform (courses, trainings, certifications)
• Employee Referral Program with attractive bonuses
• Full technical support and equipment provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed