Customer Care Advocate (New Graduates)

Carvana•Tempe, AZ

12h•Onsite

About The Position

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on what matters most: building genuine human connections. Your compensation grows as quickly as your skills do. We start this role at a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast: Day 1: $20/hr Month 4: $21/hr Month 6: $22/hr Ongoing: After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90 days. Stay on track, and you'll be earning $24+/hr by your one-year work anniversary!

Requirements

A Bachelor's degree and a passion for customer service
Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
You have a high capacity for learning, can adapt quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.
You enjoy servicing customers over the phone, and have a strong attention to detail while handling casework.
Ability to read, write, speak, and understand English

Responsibilities

Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
Adapt and thrive in a fast-paced environment where new products and innovations keep us ahead of the competition.
Staying current with evolving technology and product updates is a core part of the day-to-day
Problem-solve with a purpose, using your critical thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.
Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
Delivering high-quality interactions worthy of our moms is non-negotiable.
Our always-on AI coach supports every customer interaction with real-time feedback and coaching, helping you continuously improve your professional communication.
Other duties as assigned.

Benefits

Tuition reimbursement for those pursuing a bachelor's degree
Student loan repayment program
401(k) retirement plan with Carvana matching contributions
Opportunity for overtime based on business need
Employee Stock Purchase Plan
Carvana Shares annual grant program
100% company-paid healthcare premiums for comprehensive medical coverage
Dental and vision benefits
Wellness programs focused on supporting your mental, physical, and financial health
Pet care savings program
Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
9 company-paid holidays, including your birthday