Customer Care Advocate

Regal Rexnord•New Hartford, CT

3d•$40,000 - $50,000•Onsite

About The Position

The ideal candidate will provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; liaison between internal and external customers.

Requirements

High School Diploma or equivalent, required.
Experience in a manufacturing environment and/or related industry is required.
Proficiency in MS Office, required.
Experience working with an ERP System
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Nice To Haves

Bachelors degree preferred.
Experience with SAP preferred.
Ability to work in a highly dynamic team and fast-paced environment.
Excellent communication, interpersonal and organizational skills.
Ability to handle customer inquiries and work with internal teams with a high sense of urgency and accountability.

Responsibilities

Dedication to 80-20 overserve strategies and continuous improvement.
Collaborates with other teams to drive resolution/shipment on open order reports.
Handles internal & external customer inquiries quotes & orders, utilizing established standard operating procedures.
Handles customer escalations with first contact resolution when possible, if not, escalating when necessary.
Handles conflict situations effectively, with minimum assistance.
Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
Responsible for building strong customer relationships and delivering customer-centric solutions.
Maintain confidentiality.
Complete basic product training sessions as identified.
Minimum travel maybe required for training.