Customer Care Advocate/Account Manager

Regal Rexnord•Milwaukee, WI

10d•$49,000 - $55,000•Remote

About The Position

Regal Rexnord is looking for a Customer Care Advocate/Account Manager to support our WM Berg business which offers small subassembly components and mechanical accessories. The ideal candidate is a customer-focused professional with strong communication skills and a passion for delivering exceptional service. They are highly organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy and responsiveness. This individual excels at problem-solving, building relationships, and collaborating with cross-functional teams to meet customer needs. They are proactive, adaptable, and committed to creating positive customer experience while contributing to team success.

Requirements

Minimum of 3 years of customer service experience, preferably within a manufacturing environment.
High school diploma required
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Strong organizational, communication, and problem-solving skills with a commitment to delivering excellent customer service.
Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.

Nice To Haves

associate degree or higher in Business, Technical Studies, or a related field preferred.
Experience working with SAP and/or Salesforce is preferred.

Responsibilities

Primary customer contact through verbal and/or written methods.
Handle emails, and verbal order entry with a high level of accuracy and efficiency.
Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.
Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.
Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers.
Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer satisfaction.
Maintain quote and order schedule awareness with data provided.
Keep current on product design changes, customer and representative reassignments.
Provide and maintain a set of necessary work reference materials.
Strive for continued improvement of departmental procedures and processes.
Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries.
Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary.