Customer Care Advisor
About The Position
Join the Legacy. Be the Voice of Chris-Craft. For over a century, Chris-Craft has built more than just boats—we’ve crafted experiences, memories, and a legacy of excellence on the water. Now, we’re looking for a Customer Care Advisor who shares our passion for craftsmanship and customer satisfaction. If you love problem-solving, thrive in a fast-paced environment, and want to be the bridge between our world-class boats and the people who love them, this is your chance to set sail on a rewarding career! As a Customer Care Advisor, you’ll be at the heart of our operation—providing expert support to our dealer network and boat owners while ensuring every customer experience reflects the Chris-Craft gold standard.
Requirements
- A high school diploma (college degree preferred).
- 2-5 years of experience in customer service, sales, or a related role (marine industry experience is a plus!).
- A customer-first mindset—you love helping people and solving problems.
- Strong communication skills both written and verbal
- Tech-savvy—ERP systems, CRM software, and Microsoft Office are all in your wheelhouse.
- Detail-oriented and organized
Nice To Haves
- marine industry experience is a plus!
Responsibilities
- Be the go-to expert for technical and parts support for dealers.
- Respond to customer inquiries with speed, accuracy, and a smile.
- Process and track parts orders—ensuring they get where they need to go, on time.
- Work closely with shipping and inventory teams to keep everything running smoothly.
- Solve challenges creatively, making decisions that satisfy both customers and the business.
Benefits
- competitive salary
- benefits
- the chance to grow within the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
