Customer Care Advisor

Busey Bank•Champaign, IL

1d•Onsite

About The Position

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Requirements

Knowledge of: Strong organizational skills
Basic knowledge of web browsers, digital offerings and products and services
Have or the ability to obtain Busey account with online/mobile banking
Ability to: Leverage strong interpersonal, written, and verbal communication skills
Analyze and solve problems efficiently and accurately
Maintain mental concentration and visual attention to detail
Effectively manage time
Express desire and show the willingness to assist customers and resolve issues
Able to work independently and in a fast-paced, team environment
Requires High School diploma
Requires knowledge of Microsoft Office

Nice To Haves

Previous banking experience preferred, but not required

Responsibilities

Ensure customer satisfaction and retention
Deliver technical, troubleshooting and service support via phone, chat and email
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Attend and participate in training sessions and team meetings
Ability to adapt to change and respond to all requests in a professional and positive manner
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers when appropriate for products and services
Perform outbound calls to customers as needed to deliver exceptional service to our customers