Customer Business Specialist

Nestle Operational Services Worldwide SA•North York, ON

1d•CA$60,000 - CA$65,000•Remote

About The Position

We are seeking a dedicated Customer Business Specialist to join our team in the Western provinces. In this role, you will be responsible for managing internal tasks related to new customer setup and growth, providing crucial administrative support to the Regional Sales Team. Your strong organizational skills and collaborative spirit will be essential in delivering exceptional customer service. Join us in enhancing customer relationships and driving success in the Western provinces. This position is an existing vacancy.

Requirements

1+ years of experience in a Sales or in an analytical position
Post secondary education in Business Administration or similar subject area.
Proficiency in MS Office: Excel, PowerPoint and Word
Excellent communication and project management skills
Ability to work within a fast-paced environment, maintaining organization, and collaborating with cross-functional teams

Responsibilities

Assist Key Account Managers and Account Managers in the internal setup of new customers, including managing data entry and updates in systems such as C4C and Exceedra
Prepare and manage the trade asset installation pre-checklist and installation schedules, ensuring all necessary equipment and materials are ready for deployment.
Manage & retain existing customer base
Manage grouping of distributors in British Columbia and Alberta
Responsible for the ordering process for Point of Sale (POS) materials, smallware, and other product requirements, ensuring timely delivery and compliance with customer specifications.
Complete all forms related to product listings, price changes, and seasonal programs accurately and efficiently.
Collaborate with the sales organization by providing vital support for customer presentations and trade show requirements that improve brand visibility and engagement.
Assist in the preparation of materials and logistics for customer and trade shows.
Ensure accuracy and consistency of customer data across multiple systems, including trade asset mapping, channel details, and customer profiles.
Conduct regular audits to maintain data integrity and report discrepancies as necessary.
Extract and create reporting
Attend key account dispenser installations as needed, providing on-site support to ensure successful setup and operation.
Perform regular quality assurance audits of key accounts to assess compliance with company standards and identify areas for improvement.
Place and lead all sample orders for the sales team, ensuring that requests are fulfilled promptly and accurately to support sales efforts.

Benefits

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks off Vacation and 5 personal days (Personal Paid Holidays)
Excellent training and development programs as well as opportunities to grow within the company
Bonus eligibility
Access to Educational Assistance & Tuition Reimbursement
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)