Customer Business Operations Specialist III
About The Position
We are seeking a Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration activities, and revenue-related business processes. This role works closely with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to help ensure customer commitments are met, business risks are identified, and operational processes are executed effectively. The successful candidate applies knowledge of customer business operations processes to resolve day-to-day issues, support business objectives, and contribute to continuous improvement efforts. The position operates with general supervision while exercising sound judgment within established policies and procedures.
Requirements
- Bachelor's Degree or equivalent experience.
- Typically 4–7 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions.
- Experience supporting customer-facing operational processes within a cross-functional business environment.
- Basic understanding of customer demand planning, customer fulfillment, order management, and revenue-related processes.
- Strong analytical, organizational, and problem-solving skills.
- Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools.
Nice To Haves
- Semiconductor, capital equipment, manufacturing, or other technology industry experience.
- Experience supporting strategic customer accounts.
- Experience with customer demand planning, delivery management, contract administration, or revenue assurance activities.
- Experience using data analytics, reporting tools, and business systems.
- Demonstrated ability to work effectively in a fast-paced, matrixed environment.
Responsibilities
- Support customer demand planning and delivery management activities for assigned customer accounts.
- Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments.
- Monitor customer demand changes, forecast updates, and operational impacts and communicate potential concerns to appropriate stakeholders.
- Assist in managing large or complex orders to support execution and customer satisfaction.
- Maintain required operational data, reports, and account-related information.
- Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners.
- Support issue resolution activities associated with customer commitments, shipment timing, and revenue-related processes.
- Assist in evaluating business impacts and implementing approved mitigation plans.
- Escalate issues appropriately following established business processes.
- Support execution of customer agreements, enhanced terms, and entitlement-related activities.
- Coordinate with Sales, Legal, Trade, Finance, Tax, Treasury, and Order Management teams to facilitate operational execution of approved customer commitments.
- Ensure business documentation and records are maintained accurately and in accordance with company guidelines.
- Assist in resolving contract execution and operational process issues.
- Work collaboratively with cross-functional teams to support achievement of customer and business objectives.
- Participate in projects and business initiatives designed to improve operational efficiency and customer experience.
- Identify process gaps and recommend improvement opportunities.
- Support adoption of new tools, systems, and business processes.
- Gather, analyze, and maintain customer and operational data to support decision-making.
- Prepare recurring reports, performance metrics, and business summaries.
- Support management reviews by providing business information, analysis, and status updates.
- Track and communicate key operational metrics and action items.
Benefits
- supportive work culture
- encourages you to learn, develop, and grow your career
- programs and support that encourage personal and professional growth
- care for you at work, at home, or wherever you may go
- participation in a bonus and a stock award program, as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
