Customer Business Manager, Regional Grocery

Glanbia•Downers Grove, IL

7d•$120,000 - $145,000•Remote

About The Position

We are seeking a Customer Business Manager (CBM) to lead and support a portfolio of Regional Grocery customers, driving profitable and sustainable business results across all GPN brands. This role is responsible for managing a defined group of customers supported primarily through broker partners, ensuring GPN’s strategies are effectively developed, sold in, and executed at the shelf. The CBM will build annual business plans, leveraging data-driven insights to drive assortment, pricing, and promotional strategies that deliver against revenue, margin, and EBITDA targets. Success in this role requires strong commercial leadership, the ability to influence through indirect resources, and disciplined ownership of both strategy development and in-market execution.

Requirements

Bachelor’s degree
5+ years of experience in CPG, grocery retail, or broker-led sales environments
Proven broker management experience, including leading execution through indirect resources
Experience managing P&Ls, trade investments, and customer planning
Strong analytical, financial, and forecasting capabilities
Proficiency with syndicated data (e.g., Nielsen, IRI, SPINS)
Advanced Microsoft Excel and business tools (Outlook, Teams)

Nice To Haves

Experience working with Regional Grocery customers or multi-account portfolios
Experience with Trade Promotion Management (TPM) systems
Familiarity with AI-enabled tools for forecasting or insights

Responsibilities

Lead regional business development and deliver growth plans across all GPN brands
Own all aspects of customer development, including opportunity identification, annual planning, and trade fund management
Build and deliver annual business plans, identifying key growth drivers and priorities for each account
Identify, prioritize, and activate growth opportunities at the across diverse group of customers
Develop and deliver strategic selling presentations grounded in assortment, pricing, promotion, and P&L insights
Execute and guide assortment, pricing, and promotional strategies aligned to financial targets
Lead customer-facing selling efforts and negotiations, particularly across trade investment and promotional strategy
Create compelling category selling stories to drive incremental distribution and activation
Own portfolio P&L performance, including trade budget optimization and ROI delivery
Manage all TPM activities for assigned customers, including planning, tracking, and communication
Accurately forecast sales, trade events, and incremental volume across all brands
Lead and guide broker partners to deliver customer, brand, and financial objectives
Translate strategy into clear execution direction, ensuring alignment and accountability in market
Monitor in-market performance and course-correct as needed to deliver against plan
Drive excellence across distribution, shelving, and promotional execution
Support brand visibility and customer engagement through key events and in-market activities
Partner with Sales Strategy, Category Management, and Trade Development to build aligned, data-driven programs
Collaborate with customer service and internal teams to ensure seamless execution and support
Contribute to team culture by role modeling company values
Work remotely and travel as needed