Customer Business Manager

Marvell Technology•Santa Clara, CA

10d•Onsite

About The Position

This role is within the Sales Operations team, which serves hyperscalers and strategic customers. The team is responsible for managing massive, fast-moving demand and ensuring predictable, well-executed business operations. As Marvell's customer footprint grows, this team acts as the crucial link between customer needs and Marvell's delivery, focusing on forecast accuracy, booking integrity, and executive trust.

Requirements

8+ years in sales operations, customer operations, or account management within semiconductors or complex B2B technology environments.
Proven track record of owning customer forecasts, demand planning, and revenue execution.
Strong analytical skills with the ability to translate data into actionable insights for executives.
Demonstrated ability to influence cross-functional teams without formal authority.
Executive-level communication and presentation skills.
Strong business acumen and financial fluency.
Systems-level thinking across forecasting, supply chain, and revenue operations.
Comfort operating in ambiguous situations while managing multiple complex workstreams.
High-ownership, proactive problem-solving mindset.
Must be eligible to access export-controlled information as defined under applicable law.

Nice To Haves

Experience at, or supporting, a major hyperscaler is strongly preferred.

Responsibilities

Own the full customer demand signal and forecast, driving alignment across customer and internal forecasts.
Serve as the operational nerve center for forecast accuracy, variance management, and revenue predictability.
Identify and resolve booking, backlog, and revenue gaps proactively.
Act as the senior-level representative of Marvell for day-to-day operational and business execution with assigned customers.
Lead executive forecast, demand, and business reviews, representing Marvell in key meetings.
Address and resolve issues related to supply, backlog, allocation, logistics, and delivery to ensure commitments are met.
Collaborate closely with Planning, Finance, Pricing, Legal, Supply Chain, and Sales teams to achieve objectives.
Translate customer roadmaps and demand signals into executable internal plans.
Enable Account Managers to focus on winning new designs and driving growth.