Customer Business Lead, Sam's Club
About The Position
The Customer Business Lead, Sam’s Club, will make a meaningful impact on Ferrara’s growth by leading the strategy, planning, and execution of the Sam’s Club Confections business. This role is responsible for building strong customer partnerships, identifying opportunities to accelerate growth, and delivering profitable, sustainable results through strategic customer engagement, disciplined execution, and strong cross-functional collaboration. Serving as a key connection point between Ferrara and Sam’s Club, this individual will help shape customer plans, influence business-driving initiatives, mitigate risks, and ensure executional excellence across the business. The Customer Business Lead will partner closely with internal teams and external stakeholders to unlock growth opportunities, strengthen Ferrara’s position with Sam’s Club, and drive results in a dynamic, fast-paced retail environment.
Requirements
- Bachelor’s degree required
- Minimum 5+ years of sales or related experience supporting Sam’s Club (preferred) and/or Walmart
- Strong understanding of Sam’s Club merchandising strategies, promotional planning, supply chain, and ecommerce processes
- Proven experience managing relationships and delivering business growth in a highly collaborative environment
- Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Strong analytical capabilities with experience leveraging Madrid, Retail Link, and syndicated data (Circana) to drive business decisions
- Ability to travel as required
- Must reside in Northwest Arkansas
- Ability to lift up to 40 pounds
Nice To Haves
- MBA or advanced degree preferred
- Experience in Customer/Channel Marketing, Category Management, Sales Strategy, or Sales Operations is a plus
- Experience working with McLane and/or Confections categories is preferred
Responsibilities
- Serve as the primary business manager of the Sam’s Club Confections business, accountable for delivering annual sales, profitability, and strategic growth objectives while effectively managing trade investments
- Develop and execute strategies aligned to Ferrara and customer priorities to drive profitable, sustainable growth
- Lead annual business planning, forecasting, innovation commercialization, and promotional strategy for the Sam’s Club business
- Build and maintain strong customer relationships, positioning Ferrara as a trusted strategic partner with Sam’s Club
- Identify business opportunities, risks, and market trends and proactively develop plans to maximize performance
- Influence and align cross-functional partners including Category Management, Sales Strategy, Finance, Supply Chain, Marketing, and Retail to deliver business objectives and best-in-class execution
- Own key business processes including line reviews, feature submissions, item setup, forecasting, innovation launches, supply alignment and ecommerce initiatives
- Leverage customer, category, consumption, and syndicated data to identify insights, shape strategies, and develop fact-based recommendations
- Lead preparation and execution of customer-facing presentations including Joint Business Planning (JBP), Quarterly Business Reviews (QBRs), innovation sell-ins, and strategic business updates
- Champion continuous improvement initiatives that simplify processes, improve execution, and strengthen overall business performance
- Demonstrate Ferrara’s core values and commitment to collaboration, accountability, and results
- Perform other duties as assigned
Benefits
- Comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO)
- Eligible employees may also receive an annual bonus based on company performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
