Customer Billing Specialist (Accounting Technician II - BU)

City of Seattle•Seattle, WA

7d•Onsite

About The Position

City Light’s Customer Operations Division is hiring two Customer Billing Technicians, who could be located within any of the following groups: Account Control, Validation or New Accounts. In Customer Operations, this position is not general ledger accounting or accounts payable. They are customer billing positions which require the same skills as typical accounting positions within this job class. In these roles, you will review and correct issues with customer accounts that impact billing. Work will be performed in the customer management and billing software rather than the financial system. This is back-office, customer supporting work that requires interaction with customers to gather needed information and communicate outcomes. Using knowledge of basic accounting/bookkeeping, you will under minimal guidance, perform complex and responsible accounting support tasks, research and analyze facts, and present findings upon which important or costly decisions could be made. You’ll be in contact with the public, other agencies, other departments or departmental employees for exchanging and providing information. This position relies heavily on the customer billing and meter management systems, and reports to the Utility Account Supervisor. Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Requirements

Requires two years accounting/bookkeeping experience or one year experience as an Accounting Technician I; (or a combination of education/training/experience which provides an equivalent background required to perform the work of the class).
Experience that reflects a commitment to creating fair and equitable outcomes.

Nice To Haves

Demonstrated ability to work under pressure in a fast-paced environment, meet strict deadlines, and adapt to a changing work organization
Strong background in resolving complex reconciliation issues
Demonstrated experience working with large scale information systems (PeopleSoft, SAP, Oracle)
Demonstrated ability in providing good customer service with excellent follow-up skills
Strong analytical skills
Strong oral and written communication skills
Self-starter

Responsibilities

Processes customer refunds, payment transfers or reversals, returned bank items.
Researches and corrects billing errors or discrepancies using established processes.
Identifies recurring or systemic issues and recommends solutions.
Uses multiple systems to research and understand complex billing scenarios.
Interacts with other departments to facilitate account correction.
Interacts with customers to understand issues and relay account status and proposed solutions.
Prepares and reviews reports, forms, account transactions, customer billings and other reports or documents required in assigned area.
Compiles information and data required for the preparation of expenditure and revenue reports.
Reconciles, reviews, verifies and corrects entries, codes or documents prepared by others to ensure the accuracy of information.