Customer Billing Coordinator - Cardio Partners - Dublin, OH

Sarnova•Dublin, OH

2d•Hybrid

About The Position

The Customer Billing Coordinator is responsible for supporting the billing process by ensuring invoices are accurately submitted through customer billing portals and internal systems. This role reviews invoices for errors, validates required billing documentation, and works closely with internal teams to resolve discrepancies before invoices are submitted. The position utilizes systems including COPA, Ariba, Dayforce, Excel, and other billing platforms to help ensure timely and accurate invoice processing. This position serves as a key administrative and operational support role within the Customer Billing team and helps maintain efficient billing workflows that support timely cash collection and customer satisfaction.

Requirements

High School Diploma or equivalent required
1-2 years of experience in data entry, administrative support, or a related role
Strong attention to detail and accuracy
Ability to identify and troubleshoot invoice discrepancies
Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications
Ability to learn and effectively utilize COPA, Ariba, Dayforce, and other business systems
Strong organizational and time management skills
Ability to prioritize work and manage multiple tasks simultaneously
Effective written and verbal communication skills
Ability to work independently and as part of a team
Strong problem-solving and analytical skills
Commitment to maintaining confidentiality and data integrity

Nice To Haves

Experience working with customer billing portals is preferred

Responsibilities

Upload and submit customer invoices through various customer billing portals and platforms
Review invoices, purchase orders, and supporting documentation for completeness and accuracy prior to submission
Identify, research, and resolve invoice errors, exceptions, and discrepancies
Monitor invoice status within customer portals and track submission confirmations
Work within Coupa, Ariba, Workday, Excel, and other billing-related systems to maintain accurate billing records
Coordinate with Sales, Operations, Customer Service, Contracts, and Finance teams to obtain missing information and resolve billing issues
Validate customer billing requirements and ensure invoices comply with portal-specific guidelines
Maintain organized records of submitted invoices and supporting documentation
Create and update spreadsheets, reports, and billing logs as needed
Assist with billing audits, invoice reconciliations, and process improvement initiatives
Support month-end billing activities and reporting requirements
Escalate unresolved billing issues to the Customer Billing Analyst or Supervisor
Perform other duties as assigned