Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH

Sarnova•Dublin, OH

About The Position

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management. The Customer Billing Analyst plays a vital role in supporting the Company’s financial health by managing credit risk and ensuring timely payment of outstanding receivables. By maintaining strong relationships with customers and implementing effective collection strategies, the Customer Billing Analyst helps maximize cash flow, minimize bad debt exposure, and support the achievement of the Company's sales and profit goals. Summary: This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits in line with company policies and risk management strategies to minimize potential losses while supporting business growth. The role also requires close collaboration with internal teams, such as sales, finance, and customer service, to resolve billing discrepancies, manage overdue accounts, and ensure timely payment collection.

Requirements

Education: High School Diploma or equivalent
3-5 years of business to business collections experience
Effective communication skills, both oral and written
Demonstrated ability to work effectively in an integrated accounting system
Proficiency in Excel, Word and Outlook
Customer service-orientated
Desire to take ownership of accounts and develop and sustain successful relationships with our customers
Detail-orientated with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues
Sense of accountability for results and the results of the collections team.
Goal centered motivation; results-driven
Willingness to do whatever it takes to serve the customer and meet collection goals.
Ability to work independently with minimum supervision
Desire to belong to a team and to contribute to the success of the larger organization
Ability to communicate any issues or problems with a supervisor on a timely basis

Responsibilities

Work with our customers and account managers to resolve all billing issues in a responsive and professional manner
Research discrepancies between the customers’ records and expectations with the Company’s records
Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company
Actively collect payments from customers in a timely manner.
Lower the Company’s exposure to bad debt through consistent and diligent adherence to our collection policy
Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers
Ensure the timely communication of monthly statements using our customers’ preferred method (mail, fax or e-mail)
Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.) to our customers
Additional job duties as assigned