About The Position

The Customer Authentication Engineer manages the day-to-day maintenance and operation of authentication and related security systems to help ensure controls adequately and effectively protect customers, the environment, and employees. The role administers Identity and Authentication platforms and develops and maintains detailed technical documentation for customer authentication and identity platforms, including on-premises and cloud-based deployments. The engineer supports architecture, support, engineering, and application development issues related to customer authentication and identity. Responsibilities also include analyzing and troubleshooting third-party integrations, developing solutions to production security issues involving authentication, evaluating technologies and processes that improve authentication capabilities, and collaborating with management to implement changes. The role establishes plans and protocols to protect data and information systems from unauthorized access and provides data-driven solutions.

Requirements

  • At least 4 years of experience in Information Technology or Security.
  • Java development experience with SAML and OAuth.
  • Experience with Okta Customer Cloud/OAuth products; Okta Workforce is not applicable.
  • Knowledge of Agile and SDLC concepts and tools, including Git and the Atlassian stack.
  • Experience with cloud technologies and environments such as AWS and Azure.
  • Experience with Linux/Unix, Windows, scripting languages such as Bash, PowerShell, or Perl, SQL, LDAP, and web services.
  • Experience with one or more programming languages such as Java.
  • Bachelor's degree.

Nice To Haves

  • Familiarity with FIDO, WebAuthn, OTP, biometrics, and multifactor authentication (MFA) platforms.

Responsibilities

  • Manage day-to-day maintenance and operation of authentication and related security systems.
  • Perform administration duties for Identity and Authentication platforms.
  • Develop and maintain detailed technical documentation for customer authentication and identity platforms, including on-premises and cloud-based deployments.
  • Support architecture, support, engineering, and application development issues related to customer authentication and identity.
  • Analyze, troubleshoot, and develop third-party integrations for authentication and identity tools.
  • Develop new solutions to existing production security issues related to authentication.
  • Evaluate technologies and processes that enhance authentication capabilities and collaborate with management to implement changes.
  • Establish plans and protocols to protect data and information systems against unauthorized access.
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