Customer Associate

Platinum Coastal Group • Chicago, IL

9h • Onsite

About The Position

This is an entry-level, on-site position that creates positive in-person customer experiences and helps resolve questions throughout the customer journey. The role is designed for a people-oriented candidate who enjoys working in a collaborative environment and communicating directly with others. Team members work on site and should be comfortable with regular face-to-face interaction with customers, clients, attendees, community members, partners, and/or coworkers depending on the assignment.

Requirements

• Strong communication and interpersonal skills
• Professional and dependable
• Comfortable initiating conversations
• Organized and adaptable
• Able to work effectively as part of an on-site team

Nice To Haves

• Prior related experience is helpful but not required where training is provided.

Responsibilities

• Welcome and engage customers face to face
• Understand customer needs and explain available solutions
• Resolve routine concerns or coordinate escalation
• Capture feedback and support experience improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed