Customer Associate

Original Composites and Fibers • Toledo, OH

4d • $21 - $22

About The Position

We’re looking for a customer-focused, solutions-driven Customer Associate to serve as the first point of contact for our customers. In this role, you’ll support order management, resolve issues, and build strong customer relationships while partnering with internal teams to ensure a seamless customer experience in a fast-paced environment.

Requirements

• Experience in customer service, operations, or supply chain in a fast-paced environment
• Strong communication and problem-solving skills
• Detail-oriented with strong organizational abilities
• Ability to balance customer needs with business priorities
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

• SAP or similar ERP experience preferred
• Associate’s or Bachelor’s degree preferred

Responsibilities

• Serve as primary contact for customer inquiries, orders, and support
• Provide timely, accurate, and solutions-oriented service
• Build strong customer relationships and understand needs and goals
• Identify opportunities to improve satisfaction and grow business
• Enter, manage, and track customer orders
• Partner cross-functionally to ensure smooth order fulfillment
• Use ERP systems (e.g., SAP) to manage orders and activity
• Support process improvements and operational efficiency
• Contribute to continuous improvement initiatives
• Stay informed on products, trends, and customer needs
• Follow all safety policies and promote a safe work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree