Customer Associate, Registry - Rotating Shifts

UChicago Medicine•Flossmoor, IL

3d•Onsite

About The Position

Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as a Customer Associate at our Family Care Center in Flossmoor. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. As a Customer Associate you will perform general reception duties which includes checking patients in and out, telephone message retrieval and routing, updating demographic, insurance information, general filing, and maintenance of medical charts.

Requirements

High school diploma or equivalent
Experience in the basic computer software programs
Demonstrated ability to develop others in areas of continuous process improvement, and customer service
Delivery and self-directed team work
Moderate typing skills (minimum 30wpm)

Nice To Haves

1 to 2 years experience in health care setting
Insurance and collections experience

Responsibilities

Receives and discharge patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff
Performs clerical duties, including but not limited to: scheduling, typing, form completion, photocopying, faxing, mail sorting, filling, maintenance, and preparation of medical chart
Received incoming calls, routing to appropriate party, and takes messages according to department protocol or needs of customer. Receives cash and other payments, reconciles balances at end of shift. Makes bank deposits as requested
Files and retrieves medical records from storage areas as requested and according to department procedures and policy.