Customer Associate

Northwestern Energy•Yankton, SD

2d•Onsite

About The Position

Customer Associate (CAs) communicate directly with customers and respond to a variety of customer needs and requests. CAs take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues. CAs must coordinate with other NorthWestern Energy employees to find relevant information and take necessary action.

Requirements

High School diploma or equivalent
Successful completion of training program
Demonstrate and maintain good safety record
Proficiency with the Microsoft Office suite and other computer applications
Excellent attendance record
Valid driver's license and satisfactory driving record
Drug Test: Required
Background Check: Required

Responsibilities

Accept customer payments and post the same day
Balance cash drawer daily; make bank deposits
Input and completion of service orders
Meet or exceed performance standards, as determined by NorthWestern Energy, including time spent at workstation and time engaged with customer interactions
Explains rate changes and bill calculations as necessary
Administers credit program within prescribed scope
Listen and respond appropriately to customer needs while reviewing and entering data on a computer
Type memos, e-mails, and other correspondence in an accurate timely manner
Respond to emergency situations professionally and accurately by following established policy and procedures
Perform calculations to determine customer payments and other account related activity
Assist customers using established policies and procedures
Respond professionally and positively to customer complaints or inquiries
Work effectively in a team and in close proximity of teammates
Perform all regularly scheduled shifts. Occasional weekend, evening or holiday call outs in response to emergency situations.
Maintain confidentiality of customer and other confidential information
Ensure proper entry of union payroll for bi-weekly processing
Ensure proper coding and processing of purchase card transactions and AP invoices
Support the new construction process through administrative SAP functions, payment processing and service order creation
Assist customers with local permitting requirements and basic construction standards
Support local operations with SAP notification processing and other data entry as required
Respond appropriately to internal requests and work across business units to ensure processes and procedures are being upheld
Analyze and prioritize workload to ensure that all customer and business needs are meet in a timely and appropriate manner
The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements
All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Benefits

401K with company match up to 4% and non-elective contribution up to 7%
Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
Tuition reimbursement
Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
Paid company endorsed volunteer opportunities
Paid parental leave
Paid bereavement leave
Paid training opportunities
Paid time off starting on your first day, plus 11 paid holidays