Customer Associate

Owens Corning•Val-Joli, QC

4d•Onsite

About The Position

Reporting to the Customer Service Manager, the Customer Associate supports customer satisfaction and loyalty by answering inquiries, explaining products, providing order information, and accurately processing orders. The associate is expected to embody the organization’s values: Caring | Curious | Collaborative | Committed The role involves using internal systems (SAP) to enter and track orders, verify pricing, and ensure timely delivery. The associate serves as a key point of contact for customers, providing professional communication, resolving issues, and supporting customers throughout the order lifecycle.

Requirements

High school diploma
Minimum 2 years in a similar customer service role (manufacturing preferred)
Fully bilingual (spoken and written)
Strong communication, organization, and time management skills
Ability to work in a fast-paced, open office environment
Proficiency with Microsoft Office; basic SAP knowledge is an asset
Attention to detail and ability to follow procedures
Customer-focused with empathy, professionalism, and problem-solving skills
Team-oriented with openness to feedback

Responsibilities

Process and manage customer orders accurately using SAP
Validate purchase order details, pricing, and delivery requirements
Communicate order status, delivery dates (ETA), and changes to customers
Respond to customer inquiries (availability, pricing, shipping, cancellations, order changes)
Coordinate with internal teams to ensure order accuracy and on-time delivery
Monitor SAP reports, identify discrepancies, and take corrective action
Provide basic troubleshooting support (LDQS) following IT procedures
Ensure proper handling of complaints, credits, and quotes through internal processes
Maintain clear, professional communication with customers and internal teams
Contribute to a positive, collaborative team environment
Support training activities as required