New Store Opening - Customer Assistant - Chicken Hot Hold - Ludlow

Marks & Spencer•Ludlow, IL

1d•Onsite

About The Position

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in, day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Requirements

Must be 18 years of age or older.
Down-to-earth.
Thrive under pressure.
Deliver five-star service at pace.
Embrace transformation.
Take pride in knowledge of M&S products.
Ready to roll up sleeves and work hard daily.
Resilient.
Committed.
Confidently deliver style advice or recommend and sell products.
Make customers feel valued.
Stay sharp, fast, and focused in busy periods.
Go above and beyond.
Digitally confident.
Utilise digital tools.
Be a team player.
Contribute to a positive, high-energy environment.
Support each other.
Be poised to work across various areas of the store.
Adaptable to changing demands.
Embrace challenges.
Ready to roll up sleeves.

Responsibilities

Deliver five-star service at pace.
Meet strong customer demand head-on.
Act as a resilient and committed brand ambassador.
Deliver style advice or recommend and sell new products.
Ensure customers feel valued.
Thrive in a high-pressure environment, staying sharp, fast, and focused.
Serve, sell, and fill to drive growth in sales.
Utilise digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
Contribute to a positive, high-energy environment.
Support colleagues in delivering a seamless customer experience.
Work across various areas of the store, adapting to changing demands.
Introduce innovative, new experiences to the retail world.
Surprise every customer with reasons to shop in stores and online.