About The Position

Be part of the energy and excitement of our new Hot Food counters – fast-paced frontline roles where quality, speed, and service all come together. We’re seeking passionate individuals who will serve it hot, serve it fast and serve it right first time. You’ll be a hands-on brand ambassador, confidently recommending and serving fresh, hot food options, while working at pace and under pressure. At M&S, our customers don’t wait. You’ll deliver fast, safe, high-quality service while keeping standards sky-high. Being digitally confident is essential. You’ll use in-store tools to keep orders flowing so digital confidence and quick thinking are key. Being a team player is crucial. You’ll work closely with colleagues to meet intense customer demand and keep the service area spotless and stocked. Flexibility is vital. The hot food offer moves fast – and you’ll need to move faster, adapting to demand across shifts. It’s hot. It’s high-pressure. And it’s full-on. Are you ready for it? Take Your Marks and apply today. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Requirements

  • Must be 18 years of age or older.
  • Digitally confident.
  • Quick thinking.
  • Team player.
  • Flexibility.

Responsibilities

  • Serve it hot, serve it fast and serve it right first time.
  • Be a hands-on brand ambassador, confidently recommending and serving fresh, hot food options.
  • Work at pace and under pressure.
  • Deliver fast, safe, high-quality service while keeping standards sky-high.
  • Use in-store tools to keep orders flowing.
  • Work closely with colleagues to meet intense customer demand.
  • Keep the service area spotless and stocked.
  • Adapt to demand across shifts.
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