About The Position

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day. You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers. At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours. Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Requirements

  • Must be 18 years or older due to working with specialist cutting equipment.
  • Passionate individuals with a love for food.
  • Ability to strive for perfection every day.
  • Hands-on, sleeves-up approach.
  • Energy and attention to detail.
  • Ability to rise early and move quickly.
  • Ability to put in hard graft.
  • Ability to manage demand efficiently.
  • Ability to balance speed with safety.
  • Team player.
  • Flexibility.
  • Determination.

Responsibilities

  • Delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
  • Maintaining the highest standards in food quality and safety.
  • Confidently managing demand, keeping shelves full and customers impressed.
  • Balancing speed with safety to ensure bakery freshness and availability during peak hours.
  • Working closely with others while maintaining fast, high-quality output.
  • Adapting to the rhythm of the store and working across different roles as needed.
  • Introducing innovative, new experiences to the retail world.
  • Enhancing the customer experience using digital tools.
  • Remaining adaptable to customer and business needs.
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