Seasonal Sr. Customer Assistance Representative Palm Springs Airport
About The Position
Seasonal employees may work up to 180 days max starting as early as October 22nd, 2026 through April 20th, 2027. This is a part time position with a starting rate of pay $22.00 based on a 25 hour workweek. Apart from religious observances, must have open availability and be able to work full time (40 hours/week) days, nights, weekends & holidays required. Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Requirements
- Must be at least 18 years old
- This position requires a valid Driver's License
- High School Diploma or G.E.D. required
- Minimum of 1 year customer service or sales experience
- Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
- Must have open availability. Apart from religious observances, must be available to work 40 hours/week and able to work days, nights, weekends and holidays.
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
- Maintain a regular and reliable level of attendance and punctuality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
