Sr. Customer Assistance Representative - Santa Rosa Airport
About The Position
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in our airport location. This is a full time position with a starting rate of pay $22.25 based on a 40 hour workweek. Schedule: 2pm-11pm, with 2 days off back-to-back
Requirements
- High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule(s): Hours of operation are 9am to 11pm - 7 Days a week
- Must be at least 18 years old
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
- Maintain a regular and reliable level of attendance and punctuality
Benefits
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
