Customer Assistance Representative III

State of Oklahoma•Shawnee, KS

1d•Onsite

About The Position

The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. This position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. This position is the frontline to customer service and our clients.

Requirements

One year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.
Knowledge of state laws and rules concerning the business operations of the agency.
Knowledge of accounting principles and practices.
Knowledge of various types of business organizations.
Knowledge of office practices.
Knowledge of business arithmetic.
Knowledge of methods and techniques for conducting research.
Knowledge of training principles and techniques.
Knowledge of supervisory principles and practices.
Ability to read and interpret laws.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships with others.
Ability to apply laws and rules to individual problems and situations.
Ability to organize and direct the work of others.
Ability to construct various types of reports.
Must be willing to complete all job-related travel associated with this position.
Being present in office is an essential function of this position.

Nice To Haves

Bilingual

Responsibilities

Responsible for all client/patient registrations for the county health department.
Processing WIC benefits.
Answering telephones.
Working and coordinating with other departments.
Collecting and entering billing information.
Accepting and documenting payments.
Light typing assignments.
Scheduling appointments.
Providing general information to the public.
Filing and maintaining client records.
Filing and preparation of program reports.
Accessing the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.
Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures.
Reconciles departmental records with central records.
Prepares correspondence, forms, and reports.
Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
Performs a variety of sorting and filing tasks.
Answers the phone, takes messages, and disseminates information.
Opens, sorts, distributes, collects, and delivers mail.
Performs a number of tasks such as posting and recording data.
Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents.
Proofs previously entered data and makes routine corrections.
Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
Receives or delivers materials and equipment.
Being present at the office is an essential function of the job.
Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Works effectively in team environment, participating and assisting their peers.