Customer Assistance Representative III

State of Oklahoma • Ponca City, OK

1d • Onsite

About The Position

The Customer Assistance Representative III is responsible for Maintaining a positive, empathetic, and professional attitude toward customers at all times. This position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

Requirements

• One year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.
• Applicants must be willing and able to perform all job-related travel normally associated with this position and possess a valid driver’s license.
• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Nice To Haves

• Knowledge of state laws and rules concerning the business operations of the agency.
• Knowledge of accounting principles and practices.
• Knowledge of various types of business organizations.
• Knowledge of office practices.
• Knowledge of business arithmetic.
• Knowledge of methods and techniques for conducting research.
• Knowledge of training principles and techniques.
• Knowledge of supervisory principles and practices.
• Ability to read and interpret laws.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and effective working relationships with others.
• Ability to apply laws and rules to individual problems and situations.
• Ability to organize and direct the work of others.
• Ability to construct various types of reports.

Responsibilities

• Client/patient registrations for the county health department.
• Processing WIC benefits.
• Answering telephones.
• Working and coordinating with other departments.
• Collecting and entering billing information.
• Accepting and documenting payments.
• Light typing assignments.
• Scheduling appointments.
• Providing general information to the public.
• Filing and maintaining client records.
• Preparation of program reports.
• Accessing the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.
• Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures.
• Reconciles departmental records with central records.
• Prepares correspondence, forms, and reports.
• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performs a variety of sorting and filing tasks.
• Answers the phone, takes messages, and disseminates information.
• Opens, sorts, distributes, collects, and delivers mail.
• Posting and recording data.
• Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents.
• Proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Receives or delivers materials and equipment.
• Being present in the office is an essential function of this job.
• Other duties as assigned.
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed