Mazda/Toyota Financial Services Customer Assistance Collections Specialist
About The Position
Toyota’s - Mazda Financial Services Customer Services Department is looking for a passionate and highly motivated Mazda Financial Services Customer Assistance Specialist. The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and collection of telephone calls from customers, dealers, and financial institutions. Reporting to the Customer Assistance Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns.
Requirements
- HS Diploma or GED is required.
- Previous collections experience is required.
- Work collaboratively with other team members at all levels of the organization.
- Listens actively and remains engaged.
- Excellent verbal communication and interpersonal skills; easy to understand.
- Adaptability and coachability to work through complex changes/situations.
- Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).
Nice To Haves
- College degree or equivalent work experience preferred.
- Skip tracing experience.
Responsibilities
- Utilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquiries, account status and maintenance, website questions and registration, as well as general questions.
- Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions.
- Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers' inquiries via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility.
- Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks.
- Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.
Benefits
- Competitive base salary
- Benefits effective day 1
- Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
- Professional growth and development programs to help advance your career
- Tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
