Public Sector, Customer Architect - Fed Civ

Endgame Systems, LLC

6h • $153,500 - $242,000

About The Position

Endgame Systems, LLC, an independent Government services subsidiary of Elastic, is seeking a Customer Architect to serve public-sector federal civilian customers. The role is preferably based in the Washington, DC metro area and focuses on helping government customers get value from Elastic solutions in observability, cybersecurity, and enterprise search. The Customer Architect acts as a trusted technical advisor, partnering with customers, account teams, and service teams to align Elastic solutions with customer missions and business objectives.

The role guides customers through onboarding, adoption, sustained usage, and expansion. It includes defining technical success criteria and preparing customer-specific Technical Success Plans that map deployment and consumption steps, milestones, and outcomes to customer goals and KPIs. The Customer Architect provides hands-on technical guidance, helps resolve adoption challenges, and identifies opportunities to increase customer value and annual recurring revenue. Travel of 25% is expected.

Requirements

• Proven experience in a similar role, such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
• Hands-on experience with Elastic solutions or equivalent technologies.
• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to build relationships with customers and stakeholders.
• Proven problem-solving ability and a track record of delivering innovative solutions.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Willingness to travel 25%.

Nice To Haves

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
• Experience with one or more Elastic solutions (Observability, Security, or Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana), and the ability to align them with business objectives.
• Experience with cloud-based software solutions.
• Washington, DC metro area location preferred.

Responsibilities

• Collaborate with Account Executives, Solutions Architects, and other account-team members to provide ongoing technical coverage and support.
• Define customer-specific technical success plans that outline how Elastic solutions can achieve business objectives.
• Guide customers through onboarding and adoption, and continuously encourage effective consumption of Elastic solutions.
• Explain the value of Elastic solutions and align them with customer business goals.
• Identify and remove technical friction that impedes adoption or implementation.
• Liaise between customers and support teams as needed to help optimize support resolution.
• Work with the Service Team to deliver hands-on, personalized technical solutions for customer needs.
• Understand customer business needs and translate them into technical requirements for Elastic solutions.
• Identify expansion opportunities and hand them to the account team for subscription expansion.
• Maintain customer relationships and help customers maximize their use of Elastic solutions.
• Review customer consumption and proactively recommend upgrades or enhancements that increase value and usage.

Benefits

• Company-matched 401(k), with dollar-for-dollar matching up to 6% of eligible earnings.
• Health coverage for employees and their families.
• Flexible locations and schedules for many roles.
• Generous vacation days each year.
• Charitable-giving match up to $1,500 (or local currency equivalent).
• Up to 40 hours per year for volunteer projects.
• At least 16 weeks of parental leave.
• Eligibility to participate in Elastic's stock program.
• Competitive pay based on the work performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level