Customer Applications Development Engineer - MACH

KLA•Austin, TX

3d•Onsite

About The Position

Enabling the movement toward advanced chip design, KLA's Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team. The MACH team's mission is to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations—at their source—rather than compensate for them at later stages of the manufacturing process. With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Our MACH team develops leading-edge solutions for patterning process analytics and control technologies, thereby providing customers with critical insight at the feature level, field level and cross-wafer analysis. Our teams also develop advanced modeling simulation, data analytics and process control modeling technologies. As a member of the MACH team, you’ll be joining the most sophisticated and successful process-control company in the semiconductor industry--working across functions to solve the most complex technical problems in the digital age. Some of the chips inside your computer, tablet, and smartphone were probably created with the aid of our software! We are an international and rapidly growing company serving the world’s leading semiconductor manufacturers. Within KLA Corporation —one of the top equipment manufacturers in the semiconductor industry—the MACH division develops advanced software solutions that help customers ensure stable and efficient production processes. “Our team – multidisciplinary, international, ONE team.” For our office in Austin, Texas , we are looking for a Customer Application Engineer to support our US semiconductor customers .

Requirements

Experience in the semiconductor industry, with a strong focus on lithography.
Hands-on experience with exposure tools is strongly preferred.
University degree in Engineering, Physics, or another relevant natural science discipline.
Not looking for Software Engineers or IT professionals.
Excellent written and spoken English.
Strong communication skills and a customer-focused mindset.
Ability to travel, domestic and international, 25% target, to support our customers

Nice To Haves

Python programming skills are a plus.

Responsibilities

Advise and support customers on process optimization and structural improvements in lithography and metrology departments.
Use your technical expertise and MACH Analytics software to address customer challenges and improve manufacturing performance.
Collaborate closely with customers on-site to evaluate and validate new software modules.
Develop and implement product applications for MACH Analytics software to deliver maximum customer value.
Support new product introductions, including: Characterization Alpha and beta testing Pilot tools during factory startup phases
Identify customer needs and contribute to defining future product capabilities.
Develop and review feature requirements.
Design and execute test plans, collect data, and perform detailed analyses.
Publish results, insights, and recommendations.
Create Best Known Method (BKM) documents, application notes, and related technical materials.
Transfer product and application knowledge to Field Application teams.
Perform product diagnosis and resolve hardware and software issues.
Interface with systems and software engineering teams to ensure timely and effective problem resolution.
Generate demo and test reports for internal stakeholders and customers.
Conduct new product demonstrations and technical training for customers and internal teams.
Showcase differentiated product performance to support sales and product adoption.
Support KLA business units in achieving account and strategic goals.