Customer Application Scientist

Revvity•Raleigh, NC

9d•$69,500 - $92,500•Hybrid

About The Position

The Customer Application Scientist is responsible for support and training of Diagnostics products in a manner that meets or exceeds customer satisfaction and quality expectations. In this dynamic role, you will provide comprehensive training and support to customers, ensuring they maximize the value of our cutting-edge instruments and reagents. As the technical lead, you will troubleshoot complex issues both onsite and remotely to deliver exceptional customer experiences. You will also expand your product knowledge by learning about our full Reproductive Health solutions, becoming a true subject matter expert. You'll collaborate closely with the product development team, providing invaluable feedback to enhance our offerings. Embrace a travel schedule of approximately 50% domestic travel to fulfill your customer-facing responsibilities. If you thrive on solving technical challenges, driving customer success, and contributing to the evolution of our products, this is an outstanding opportunity to make a real impact!

Requirements

Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline or engineering.
A minimum of 5 years’ experience in a technical or research role with at least 2 years using Mass Spec.

Nice To Haves

A minimum of 3 years of technical support, field applications or customer facing role. supporting Mass Specs
Ability to work in a team environment with shared goals and responsibilities.
Ability to provide clear and structured written documentation.
Ability to perform moderate and/or highly complex analytical processes without direct supervision.
Excellent group interaction skills and negotiating skills.
Demonstrated ability to handle multiple tasks with different priorities.
Excellent presentation skills in front of internal teams, customers, and large audience (during conferences, webinars, etc.)
Ability and willingness for domestic travel at least 50% of the time.

Responsibilities

Setting up new mass specs and performing performance qualifications at customer sites
Training customers on Mass Spec assays for Newborn screening
Independently troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader
Engaging Customer Service to assist with technical reviews of equipment orders.
Transitioning knowledge to other team members through documentation and communication.
Understanding and communicating product descriptions and customer specific workflows for products supported to product managements.
Producing and maintaining customer training material
Leading in the creation of technical support standards and improvements that increase efficiency and improve support turnaround times and customer satisfaction.
Engaging in special projects such as optimization and configuration of new instrumentation for individual assays.
Proactively communicating status of special projects and unresolved issues to the Team Leader
Partnering with R&D, clinical operations, or support teams with problem solving regarding test validations and verifications of tests
Training new and current employees in procedures and policies such as SFDC
Consistently delivering on deadlines, proactively providing status reports, and managing tasks from inception through completion with some supervisory guidance.
50% Domestic travel required.