Customer and Food Service Associate
About The Position
Bring the energy, create a great experience, and help make our store a place customers want to come back to! As a member of our store team, you will represent and promote our operations with a positive, upbeat attitude while helping create a friendly and welcoming environment for every customer. You will work together with your teammates and other departments throughout the company to keep the store running smoothly, efficiently, and successfully. We are looking for someone who enjoys helping people, takes pride in their work, and isn't afraid to stay busy! You will build customer confidence through great service, help customers find what they need, and use suggestive selling to introduce them to the products, food, promotions, and services we have to offer. Be positive. Be helpful. Be part of the team. And most importantly — help us make every customer's visit a great one!
Requirements
- Be available to work a flexible schedule, including mornings, evenings, weekends and holidays.
- Complete required training and follow all applicable age restrictions.
Nice To Haves
- Previous cashier, retail, food-service or customer-service experience is helpful but not required.
- Ability to learn new procedures and technology.
- Strong attention to detail and basic math skills.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Food-safety certification is preferred for deli associates or must be completed when required.
Responsibilities
- Provide friendly, courteous and efficient customer service.
- Greet customers and create a welcoming store environment.
- Report to work on time and reliably complete assigned shifts.
- Work independently while supporting the store team.
- Follow company policies, safety procedures and cleanliness standards.
- Maintain a professional appearance and follow the required dress code.
- Communicate respectfully with customers, coworkers and management.
- Complete assigned duties using the Daily Vision Sheet.
- Help maintain clean, organized and fully stocked work areas.
- Accurately operate the point-of-sale system and cash register.
- Handle cash, credit cards, local account charges, coupons and other approved payment methods.
- Maintain an accurate cash drawer and follow till-counting procedures.
- Verify identification for age-restricted products, including tobacco, alcohol and lottery.
- Follow all laws and company policies related to restricted-product sales.
- Assist customers with fuel pumps, rewards accounts, car washes and store products.
- Stock shelves, coolers, displays and checkout areas.
- Rotate products and check expiration dates.
- Clean counters, floors, restrooms, coolers, fuel pumps and outside areas.
- Complete opening, closing and shift-change responsibilities.
- Promptly report shortages, equipment problems, customer concerns and safety hazards.
- Prepare, cook, package and serve food according to company recipes and portion standards.
- Follow all food-safety, sanitation and temperature-control requirements.
- Wash hands properly and use gloves and utensils as required.
- Prevent cross-contamination and follow safe food-handling procedures.
- Safely operate kitchen equipment, including ovens, fryers, grills, warmers and slicers, when properly trained.
- Monitor cooking, holding, cooling and storage temperatures.
- Label, date, rotate and properly store food products.
- Keep preparation areas, equipment, dishes and floors clean and sanitized.
- Maintain attractive, fresh and fully stocked food displays.
- Monitor food quality and discard products that do not meet company standards.
- Accurately complete food-production, waste and temperature records.
- Assist with food inventory and notify management when supplies are needed.
- Provide prompt, friendly service and accurately complete customer food orders.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
